A complete blackout, a flat battery or an accident: your Lynk & Co 02 is equipped with various emergency systems that help you in critical situations. From mechanical door release to direct helplines, these systems can make all the difference in stressful moments. Find out how to be prepared for unexpected situations.
What to do in a total blackout
A complete electrical failure in your car is rare, but it can happen. When all systems shut down, it may no longer be possible to open the doors in the usual way. The Lynk & Co 02 has a mechanical emergency release on the inside for this. This is a physical lever or pull handle that allows you to open the door manually, completely independent of the electrical system.
It is important that you know in advance where this mechanical release is located. Consult your vehicle’s manual to find the exact position of the emergency lever. In most cases you will find it near the inner door handle or close to the door panel. This mechanism is purely mechanical and does not require power.
A blackout can have various causes. A faulty main battery, a short circuit in the electrical system or damage to important components can cause your vehicle to lose all power. Would you like to know more about possible faults? Take a look at our overview of Lynk & Co 02 car problems.
‘ This means your car will take its own measures when the battery is at risk of running flat: ’
Battery protection prevents discharge
The Lynk & Co 02 is equipped with an intelligent battery protection system, often referred to as MTP (Maximum Time Protection). This system limits the time that electrical consumers remain active when the engine is switched off. Your electrical consumers remain on while the engine is off. The system automatically switches off certain functions to protect the battery.
This means your car will take its own measures when the battery is at risk of running flat:
- Non-essential systems are switched off
- The infotainment system switches off after a set period
- Lighting and other consumers are limited
- Enough power remains to be able to start the car
Even so, it sometimes happens that your battery is flat, for example after a long period of non-use or in extremely cold weather. In that case you can make use of Lynk & Co Assistance, which provides jump-start help on the spot. The assistance staff can often get your car running again quickly without the need for towing.
Requesting help directly via the infotainment system
Your Lynk & Co 02 has two options for contacting assistance services. In the roof lining there is a physical CALL US button and on the central screen you will find a software button CLIENT CALL. Both buttons connect you directly to operators who have access to your geographical position and vehicle data.
These staff can help you in various situations. Whether you are lost, experiencing technical problems or need advice about a warning light, they have the right information to support you. The system automatically forwards your location and important vehicle data, which makes the assistance faster and more effective.
Emergency call for acute danger situations
For genuine emergencies your car has a separate emergency call function. This system is intended for situations in which the safety or health of occupants is directly at risk. Think of accidents, medical problems or threatening situations. The emergency call connects you directly to professional emergency services.
When you activate the emergency call, the emergency services immediately receive the following information:
- Your exact GPS location
- Vehicle identification and registration number
- Time of the call
- Direction of travel before the incident
This data ensures that emergency services can respond quickly, even when you find it difficult to describe your location. It is good to know that this system is only available within mobile network coverage. When travelling abroad, therefore, check whether your mobile phone plan is suitable for the countries in which you are driving.
‘ This ensures that you are not left stranded, even at times when immediate repair is not possible. ’
Lynk & Co Assistance for breakdown on the road
In addition to the emergency systems in the car itself, Lynk & Co offers an extensive assistance service for different situations. This service helps you with practical problems that can occur while driving.
The assistance service covers, among other things:
- Flat battery with jump-start help on the spot
- Fuel delivery when your tank is empty
- Help with lock or key problems
- Transport to a workshop in the event of a breakdown
- Alternative transport in case of lengthy repairs
If a repair takes more than four hours, you do not have to wait. You will then be provided with transport to your destination, hotel accommodation or a hire car. This ensures that you are not left stranded, even at times when immediate repair is not possible.
Important information when requesting assistance
When you call in assistance or emergency help, it helps to have certain information to hand. The better you can describe the situation, the faster help will arrive on the scene and the more targeted the staff can respond.
Make sure you can provide the following details:
- Your current location and a description of the surroundings
- Registration number and colour of your vehicle
- Clear description of the problem or situation
- Mileage reading if possible
Are you having difficulty determining your location? The assistance systems in your car automatically send your GPS position when you call via the built-in buttons. When using your own mobile phone, you can use the location function or describe landmarks such as junction numbers, place names or striking buildings.
Key management and spare keys
The Lynk & Co 02 uses smart key technology. When this key no longer works because of a flat battery or a technical problem, you can quickly get into trouble. Always keep a spare key in a safe place, but not in the car itself.
In the event of loss or failure of your key, Lynk & Co Assistance can help. Depending on the situation, they can open the lock or send a spare key to your location. This prevents you from having to have your car broken into or towed to a workshop just because of a key problem.
‘ The Lynk & Co 02 offers extensive safety features for emergencies, but preparation remains the most important factor. ’
Preparation for international travel
When you cross borders with your Lynk & Co 02, check whether your mobile phone plan is suitable for the destination country. The assistance services must be able to reach you by phone, which becomes difficult if you have no coverage or roaming is not activated.
Contact your mobile provider to check whether your phone meets the requirements and standards of the countries in which you will be driving. Some countries use different mobile networks or frequencies, which can affect the availability of emergency systems. Also make sure you know the emergency numbers in the country where you are driving.
The Lynk & Co 02 offers extensive safety features for emergencies, but preparation remains the most important factor. On the Carnews website you will find much more information on maintenance, common problems and practical tips for different car brands. Discover more useful articles and stay up to date with everything you need to know as a car enthusiast.
Frequently asked questions
The Lynk & Co 02 has a CALL US button in the roof lining and a CLIENT CALL button on the central screen that connect you directly to a help centre that can see your location and vehicle information. There is also a specific emergency call function that connects you directly to the emergency services in serious emergency situations. Via Lynk & Co Assistance you can also make use of services such as jump-start help, fuel delivery, lock opening or towing to a workshop in a crisis situation.
If possible, pull over safely, switch on the hazard warning lights and check that all occupants are safe. In case of immediate danger or injury, use the emergency call function to call the emergency services straight away. Then contact Lynk & Co Assistance via the CALL US button in the roof lining or the CLIENT CALL button on the central screen. Keep information such as your location, registration number, car colour and a description of the problem ready.
If you have a flat tyre or other technical fault with the Lynk & Co 02, you can contact Lynk & Co Assistance directly via the CALL US button in the roof lining or the CLIENT CALL button on the central screen. They can then see your location and vehicle data and can send appropriate help, such as jump-start assistance, fuel delivery, lock opening or towing to a workshop. If the repair takes longer than four hours, they can arrange transport home or to your destination, hotel accommodation or a hire car. Make sure you have your location, registration number, vehicle colour, description of the problem and, if possible, the mileage to hand.
Call in professional help in the event of accidents, medical emergencies, (potentially) dangerous situations or if your car can no longer be driven safely; in that case, use the emergency call function or the CALL US / CLIENT CALL button. Also contact Lynk & Co Assistance immediately if you have a flat battery, fuel problems, key or lock problems, or if your car needs to be towed. You can mainly take action yourself by stopping safely, noting your location and vehicle information and assessing the situation as clearly as possible. Do not try to solve technical problems yourself if this could compromise the safety of you, your passengers or other road users.
Make sure you always know where the CALL US button in the roof lining and the emergency call function are located and how to activate the CLIENT CALL via the central screen. Keep important information to hand, such as the registration number, colour of your Lynk & Co 02, your location and a brief description of the problem. Also ensure that your phone is always sufficiently charged and that your bundle/plan also works abroad, so that Lynk & Co Assistance can reach you. Keep any spare key in a safe, accessible place in case you lose or lock yourself out with your primary key.